# AIelsen · Oliva / Product and after-sales support assistant workbook

This workbook adapts the methods from an anonymized case. It contains no client material. Fill in your own task; the case account is not evidence about your project.

## Project baseline

- Business objective:
- Current obstacle:
- Inputs and authorized scope:
- Confirmed facts and existing decisions:
- Agent and human responsibilities:
- Verifiable delivery criteria:

## 1. From inquiry to draft

- Input:The customer question, information already provided and current source material
- Method:Identify the question, find evidence and organize what is known and what needs confirmation
- Output:A suggested reply that support staff can check
- Check:The original question is addressed, supplied information is used and commitments have evidence.

### Project log

| Question / input | Decision | Action | Output | Feedback / next step |
| --- | --- | --- | --- | --- |
| | | | | |

## 2. From incorrect answer to a specific fix

- Input:The original question, source material and incorrect draft
- Method:Check source coverage, applicable conditions, retrieval results and factual wording in sequence
- Output:A reviewable record of where the error occurred
- Check:Explain which layer failed and check the correction with similar questions.

### Project log

| Question / input | Decision | Action | Output | Feedback / next step |
| --- | --- | --- | --- | --- |
| | | | | |

## 3. From review to knowledge update

- Input:Staff-confirmed revisions
- Method:Check duplicates and conflicts, preview changes and control imports
- Output:A maintainable support FAQ
- Check:Useful corrections are reused; rejected content and duplicate entries do not directly enter standard answers.

### Project log

| Question / input | Decision | Action | Output | Feedback / next step |
| --- | --- | --- | --- | --- |
| | | | | |

## Pre-delivery review

- [ ] Facts, proposals, illustrations and actual results are distinguished.
- [ ] New outputs retain the confirmed business facts and decisions.
- [ ] Created, delivered, used and live are not treated as the same status.
- [ ] No unverified return or accuracy claims are made.
- [ ] Sources, permissions and sensitive information follow the project requirements.
- [ ] The next owner knows where to continue.